Frequently Asked Questions
Everything you need to know about your zoe kratzmann experience.
What is your standard shipping timeframe?
We offer express shipping on all orders. Domestic orders typically arrive within 1-3 business days, while international shipping can take between 5-10 business days depending on your location.
What is your return policy for full-priced items?
We accept returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund or store credit.
How do I determine my correct size?
Each product page features a detailed size guide. Our designs often feature a relaxed, effortless fit; if you are between sizes, we generally recommend sizing down for a more tailored look.
Do you offer Buy Now, Pay Later options?
Yes, we support Afterpay and Klarna for our Australian and international customers, allowing you to split your purchase into four interest-free installments.
Can I return sale items?
Items purchased during a promotional sale or from our clearance section are eligible for store credit only, unless marked as 'Final Sale,' in which case they cannot be returned.
How should I care for my zoe kratzmann garments?
To maintain the longevity of our premium fabrics, we recommend a cold delicate hand wash or professional dry cleaning. Always refer to the specific care label inside your garment.